Questions, feedback or in need of more information?
Is your question not covered on our information pages or is anything unclear? Send an email to service@borela.shop. Please provide your full name, contact phone number and your city of residence. If you are requesting after-sales support, kindly include photos of the product.
Customer Service - Hours of operation
Monday through Friday 9:00 AM to 6:00 PM (U.S. Central Time)
Saturday & Sunday: Closed
Frequently Asked Questions
Q: How long will it take to receive my package? A: Please note that we require an average of 3 to 7 days to fulfill your order before shipment. Rest assured we are doing everything we can to send your order out as quickly as possible! Once your order is dispatched, the estimated delivery time ranges from 14 to 30 days, depending on your country or region. Please account for holidays that may affect delivery schedules.
Q: What is the company return policy? A: Once we receive your returned item and inspect its condition, we will process your refund or exchange. Please allow at least 14 days after we receive your item for return or exchange processing.
Q: How can I contact you regarding my order? A: You may reach us via email at service@borela.shop, call us at +1 346-921-0424, or use the contact form on this page.