Thank you for visiting and shopping at Borela. Below are the terms and conditions of our Shipping Policy.
Processing Time
Processing includes order verification, quality inspection and packaging. All orders will be forwarded to our fulfillment center for shipment within 1–3 business days after your order is placed.
During peak order periods, shipments may be delayed by a few days. Please allow additional transit time for delivery. If your order encounters a substantial shipping delay, we will reach out to you via email or phone.
Shipping Time
We ship your items via commercial courier services. Once your order finishes processing, it will be dispatched. Delivery normally takes 10–15 business days.
You will receive an email with your tracking number so you can track your package status.
Shipping Fees and Delivery Estimates
We ship to Australia, Canada, the United States and worldwide.
- Standard Delivery – Order value $0.00 to $59.99: Shipping cost $5.99
- Free Shipping – Order value $60.00 and above
Delivery delays may occasionally happen.
Shipping Confirmation & Order Tracking
A shipping confirmation email will be sent once your order is dispatched, including your tracking number(s). The tracking number will become active within 24 hours. If you need help tracking your order, please contact us at service@borela.shop.
Damages in Transit
Borela shall not be liable for items damaged or lost during transit. If you receive a damaged package, please file a claim directly with the courier. Please retain all packaging materials and damaged goods before submitting your claim.
If you have any questions or need further assistance, please don’t hesitate to contact us. We’re always here to help!
Store Information
Store Name: Borela
Customer Support Contact
Email：service@borela.shop
Phone: +1 346-921-0424
Business Address
552 N Del Prado St
Tracy, CA 95391
United States
Customer Support Hours
Monday to Friday;
9:00 AM – 6:00 PM (U.S. Central Time)